At DUOX, customer satisfaction is our top priority, and we want you to shop with confidence knowing that your purchase is protected. If, for any reason, you are not fully satisfied with your order, we offer a flexible return and refund policy to make your experience smooth and worry-free. You may request a return within 14 days of receiving your product, provided that the item is unused, in its original packaging, and in the same condition as when it was delivered. Once we receive your returned item, our team will carefully inspect it to ensure that it meets the return requirements. If approved, your refund will be processed back to your original payment method within 5–7 business days. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item was delivered damaged or defective. Sale items, promotional items, and gift cards are not eligible for return or refund under this policy. In the rare case that you receive a damaged, defective, or incorrect item, please contact us immediately with your order number and clear photos of the issue so we can resolve it promptly. We may offer either a replacement or a full refund depending on the situation. For hygiene and safety reasons, certain personal care or opened products may not qualify for returns, and we encourage customers to review product details carefully before purchasing. To initiate a return request, please email our support team at

At DUOX, customer satisfaction is our top priority, and we want you to shop with confidence knowing that your purchase is protected. If, for any reason, you are not fully satisfied with your order, we offer a flexible return and refund policy to make your experience smooth and worry-free. You may request a return within 14 days of receiving your product, provided that the item is unused, in its original packaging, and in the same condition as when it was delivered. Once we receive your returned item, our team will carefully inspect it to ensure that it meets the return requirements. If approved, your refund will be processed back to your original payment method within 5–7 business days. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item was delivered damaged or defective. Sale items, promotional items, and gift cards are not eligible for return or refund under this policy. In the rare case that you receive a damaged, defective, or incorrect item, please contact us immediately with your order number and clear photos of the issue so we can resolve it promptly. We may offer either a replacement or a full refund depending on the situation. For hygiene and safety reasons, certain personal care or opened products may not qualify for returns, and we encourage customers to review product details carefully before purchasing. To initiate a return request, please email our support team at Duoxshop@gmail.com with the subject line “Return Request – DUOX” along with your order details. We strive to respond to all return and refund requests within 24–48 hours to ensure a hassle-free experience. Any items sent back without a proper return request will not be accepted. Refunds are always credited back to the original payment method; we do not offer refunds via alternate payment channels. If your bank or card issuer takes additional time to process the refund, DUOX is not responsible for delays outside our control. Customers who repeatedly misuse the return policy may have future orders declined. By completing a purchase on the DUOX website, you agree to the terms outlined in this return and refund policy. Thank you for trusting DUOX. We value your support and are committed to ensuring you have a reliable shopping experience with us.

 with the subject line “Return Request  DUOX” along with your order details. We strive to respond to all return and refund requests within 24–48 hours to ensure a hassle-free experience. Any items sent back without a proper return request will not be accepted. Refunds are always credited back to the original payment method; we do not offer refunds via alternate payment channels. If your bank or card issuer takes additional time to process the refund, DUOX is not responsible for delays outside our control. Customers who repeatedly misuse the return policy may have future orders declined. By completing a purchase on the DUOX website, you agree to the terms outlined in this return and refund policy. Thank you for trusting DUOX. We value your support and are committed to ensuring you have a reliable shopping experience with us.