At DUOX, we are committed to delivering your orders quickly, safely, and reliably. All orders are processed within 2–4 business days after payment confirmation, excluding weekends and holidays. Once your order is dispatched, you will receive an email confirmation with a tracking number so that you can monitor your shipment in real time. We currently offer standard shipping with an estimated delivery time of 5–10 business days, depending on your location and courier availability. Please note that shipping times are only estimates and may vary due to external factors such as weather conditions, customs delays, or courier service disruptions beyond our control. Customers are responsible for providing accurate shipping details, and DUOX will not be held liable for delays or lost packages caused by incorrect information. In the event of a failed delivery attempt due to an incorrect address or unavailability of the customer, the buyer may be responsible for additional reshipping fees. International orders may be subject to customs duties, taxes, or additional fees imposed by the destination country, and these charges are the sole responsibility of the customer. DUOX does not cover or reimburse customs-related expenses. Shipping fees are calculated at checkout based on order weight, delivery location, and shipping method selected. Please note that shipping charges are non-refundable once the order has been processed and shipped. If an order is delayed beyond the estimated timeframe, customers may reach out to our support team at Duoxshop@gmail.com for assistance and updates. We strive to work closely with our logistics partners to minimize delays and ensure your order arrives on time. Orders placed during peak seasons or promotional campaigns may require additional processing time, but we always aim to keep customers updated regarding their shipment status. In case of lost or severely delayed packages, DUOX will assist customers in filing claims with the courier service and provide the best possible resolution. By placing an order on the DUOX website, you acknowledge and agree to the terms outlined in this Shipping Policy. Our goal is to provide a transparent and stress-free shopping experience, and we appreciate your trust in DUOX.